ConsenSys is collaborating with conversational AI specialist LivePerson to strengthen the customer experience of MetaMask, a noncustodial digital wallet developed by ConsenSys.
MetaMask users can receive improved services that they need and can trust through the scalability and speed of AI-powered messaging.
The very nature of MetaMask and decentralized finance — its nascence and complexity — demands education and support. We believe that this collaboration with LivePerson will help us drive meaningful engagement with the MetaMask community in a very agile way.
Dan Finlay, Co-founder and Lead Developer on MetaMask
There is currently an official extensive support for MetaMask via several channels such as Twitter, Discord, ticketing, and community. However, it seems that most of the issues brought up in these channels already have clear, documented guides and descriptions.
By teaming up with LivePerson, users can start an immediate conversation with an AI in a simple and convenient way, as well as access educational information on-demand.
These new features will be available in English on both MetaMask Mobile and MetaMask Extension.
